Shipping policy

Effective Date: May 22, 2026

1. Introduction

At Velori Enterprise LLC, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on ritualsphere.com. Ritual Sphere is operated by Velori Enterprise LLC

Service name Standard Shipping
Price Free USA shipping on most orders. Any exceptions will be clearly stated on the product page and at checkout.
Processing time 1 to 2 business days
Transit time 2 to 7 business days
Delivery time 3 to 9 business days total
Destination United States
Coverage All products unless a product page says otherwise

2. Shipping Destinations

United States

We currently ship to addresses within the United States
We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

Standard Shipping Free on all eligible orders shipped within the United States

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

Total delivery time is 3 to 9 business days from the time you place your order. This total includes our handling time and the carrier's transit time. Business days are Monday through Friday excluding holidays.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

Extended delivery times (Orivon products)

Orivon products are fulfilled directly from the manufacturer and have a longer delivery window than the rest of our catalog.

Shipping cost: Free USA shipping on Orivon orders over $100.
Shipping exceptions: Orders to Alaska, Hawaii, and Puerto Rico are subject to a flat $1,000 shipping fee, shown at checkout.
Processing: 3–5 business days
Transit: 15–60 business days
Total estimated delivery: 18–65 business days from order date

This timeline applies to all products from the Orivon collection, including the Orivon Lumin One, Lumin Two, and Lumin Three saunas. The extended timeline is shown on each Orivon product page before checkout. By placing an order for an Orivon product, you acknowledge this longer delivery window.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the 3 to 9 business day window, email us at support@ritualsphere.com or call 631-450-3820.

Marked delivered but not received

Confirm your shipping address
Check with neighbors or building management
Contact us so we can assist with a trace

Damaged packages

Photograph the packaging and the item
Contact us within 7 days at support@ritualsphere.com

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

Return shipping Customer pays return shipping unless the item is defective or not as described
*Restocking fee: A 25% restocking fee applies to all approved change-of-mind returns and will be deducted from your refund. No restocking fee applies to defective, damaged, or incorrect items.
Refund timing Refunds are processed within 14 days after we receive the return to the original payment method

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

Email support@ritualsphere.com
Phone 631-450-3820
Service hours Monday to Friday, 9 AM to 5 PM EST

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with Velori Enterprise LLC.